Here at Primitives by Kathy it is our goal to make your online shopping experience as easy and rewarding as possible. Because each user is different, it is difficult to determine what levels of online shopping experience users have. To help solve this problem, we have provided a list of questions and answers that should address any concerns you may have. If your questions or concern is not answered here, please, Let us know and we will be happy to assist you.

Q: What do I need to do in order to shop on the Primitives by Kathy website?

A: Shopping on the Primitives by Kathy website is easy! In order to shop you must have access to a computer that is capable of accessing the World Wide Web. You will also need a Web Browser to access the pages. Currently, this website supports Microsoft Internet Explorer version 5.0 and higher, Netscape Navigator version 6.0 and higher, Mozilla version 1.02 and higher, and Opera version 5.02 and higher. Other web browsing software may also work, but has not been tested with our website. Cookies are required to be enabled on your Web Browser in order for you to place an order. Learn how to Enable Cookies. In addition to the technical requirements and a valid credit card, you will also need to have an account set up on our website. By setting up an account, you are able to receive special promotions via email, re-order past ordered items easily, view your order history and status, and more! To set up a New Account account we will need to collect personal information from you such as your name, address, phone number, and email address. View our Privacy Policy to find out exactly how we use your information. Once your account is created and your computer meets the minimum requirements, you will be able to make purchases quickly and easily without ever leaving home.

Q: I added several items to my cart, left the computer for awhile and came back. All my items are gone. Help!

A: Our online website uses "Session Variables" to keep track of items you choose, who you are, and information about our store. The Web Server has limitations as to how long it can store information in Session Variables. If you add items to your cart and leave the room for longer than twenty (20) minutes, it is likely that your Session Variables will be cleared, meaning that all the items in the cart have also been lost. If you were logged in when you left, you will have to log in again when you return because like items, user information is also stored in Session Variables.

Q: I keep getting sent to an error page, what did I do wrong?

A: There are many types of computers, and with the many types of computers comes many types of software, and with many types of software comes many possible configurations and settings. Because of that wide spectrum of possibility, some computers have problems when accessing various parts of our website. We have done our best to eliminate all the glitches from the online store, yet occasionally we come accross a configuration that was not anticipated. If you continue to receive an error message, please help us out and let us know so we can correct the problem. Include as much information as you can about what you were doing before the error occurred, whether you were logged in or not, whether or not you had items in your cart, and what you were trying to do when the error occured. We want all of our customers to have the same access to our website and by communicating your technical issues to us, we can make that happen.