Primitives by Kathy

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We are a wholesale company, so we require all customers to submit a tax exempt number prior to receiving our catalog or ordering product. Customers must be prepared to provide a copy of a valid state tax ID upon request.
There is no minimum order requirement for new orders and reorders, however, there are minimum order requirements per item. The order must be in multiples of each item’s requirement. If the minimum for an item is not ordered, it will automatically be adjusted to the next higher number.
Please be aware that if your back order falls below $30 it will be cancelled without notification.

Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package, not to exceed 15% of the total order.
A variety of factors play a role in the actual shipping time of an order, however generally orders are shipped in 1-3 weeks. Please let us know at the time of the order if you are in need of a specific ship date.
Items are shipped UPS Ground from Lancaster, Pa. unless specified otherwise by the customer. Please refer to www.UPS.com or www.USPS.com for time in transit and cost information.
All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
Back orders will be shipped within 2-6 weeks, however shipping costs for back orders are the responsibility of the customer. Therefore, seasonal and newly introduced items may not be available immediately.
Multiple ship dates may be arranged, upon request, but only at the time the order is placed.

Orders may be cancelled by calling our customer service department or by sending a notification via email. Cancelled orders may be subject to a 20% restocking fee.
Any shipping errors or damage claims must be reported by calling our customer service department no more than 10 days from the date the product is received. Please retain all packaging material until the damage claim is resolved.
Return requests need to be authorized by calling our customer service department for an RA number prior to returning any product. Returned orders may be subject to a 20% restocking fee.

Credit Card - We accept Visa or Mastercard. Your credit card will be charged only when the items are shipped.
Returned Checks - $35 will be added to your account for any returned or stop payment checks.
Late Payments - Late charges of 1.5% per month (18% APR) will be added to all past due invoices.
Collection Fees - If a customer account is forwarded to a collection agency, all additional legal or collection fees incurred will be the responsibility of the customer.
All prices listed are in U.S. dollars and are subject to change without notice.

Monday through Friday: 8:00 a.m. to 4:30 p.m.
Second Saturday of the month: 9:00 a.m. to 1:00 p.m.
We will be closed the following days in observation of 2010 holidays: May 31st, July 2nd, September 6th, November 25th, November 26th, December 24th & 31st.