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I can't think of any way possible for you to serve me better! PBK is, by far, my favorite vendor. Not only does your product fly out of my door, but the concern and understanding shown to us during and since the Estes Park flooding disaster speaks volumes about your company. You were one of only two vendors who actually reached out to us before we had to call and say, "Hey, sorry, but our payments are going to be late." You have certainly secured a big place in our hearts and our yearly buying budget! You are all awesome, especially Holly, because she has a great name!
Holly Moore
The Shabby Moose
Estes Park, Colorado
Just thought I'd take a moment to say Thank you to you and your company, and our fabulous inside Account Manager Stacy McAdams. Our partnership just gets stronger as time passes. Again, we appreciate all you do for our small business.
Michelle Harris
Dedricks Pharmacy and Gifts
New Paltz, NY 12561
I just wanted to take a minute to let you know how wonderful EVERYONE on you staff that I have come in contact with has been exceptional!!! You have the most wonderful/helpful people working for you. I have dealt with many wholesale companies over the year and I have NEVER had the experience that I have had your company. I feel like people anyways dwell on the negative so I wanted take time to let you know how great your staff is in helping me with any questions or concerns I have had. Especially with me being so small in comparison to the scale you usually deal with they always take the time to make me feel like a priority. Keep doing what you are because you are wonderful:)
Billie Cooper
Fenwick Island, DE
I just dealt with Charlene T and what a pleasure that was! She was pleasant, efficient and very helpful! Customer service is the first introduction to a company, thus Charlene is a tremendous asset and deserves to be commended. As you know, Customer Service is profoundly poor these days, in general. What a bright spot in my day to have my call handled by Charlene T. I will tell friends and business associates about your wonderful products and service.
Ellen Chris
This is just to advise you that I have been totally wowed by your customer service team. I have been trying to order one of your embroidered signs through a company in the UK. The sign was out of stock with no further supplies arriving. I went through to your website based in the USA and as you only deliver to within the USA and Canada they provided the name of your UK supplier. This has been going on for the last day or so and all the replies to me have been helpful and prompt even though this was a very small order .Thank you. It is very hard to find such excellent customer service nowadays and I was totally wowed and impressed!
Please pass on my thanks to the team.
Karen Parker-Richardson
I recently had product shipped to me that I did not order. I called and spoke with Donna Klos and explained what happened. She handled it within the same day, getting all the information I needed to credit the invoices for both of the locations I buy for. Her efficiency and graciousness were outstanding. I have always been a fan of your product now I am a fan and a happy Loyal customer.
Carolyn Churilla
Providence Willamette Falls Medical Center
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