Web Tips

  • Sorting and Filtering

    Easily find exactly what you are looking for with our enhanced product navigation. You can now choose a product type, collection, season or theme, then narrow down your search results with the multi-select filters.

  • Search Bar

    Search by product category, description, or item number. To search a phrase or product type and only receive results that match your term exactly, put your search term in quotes - for example "carved signs" vs carved signs.

  • Shop All On Sale Items

    Easily shop all sale items in one place by clicking "on sale" - shop overstocks, closeouts and web-only sales to find great margin on a wide selection of ever-changing items.To sort by specific sales under "on sale" select the "featured" filter and you can sort based on new, best seller, web sale, overstock, closeout, and/or benefit items.

  • Promo Codes

    You’ll notice that your discounts will apply automatically for a majority of promotions and sales – saving you from having to reference codes – and applying discounts you might not even have been aware you were eligible for.

  • Item Details

    The item detail tabs has all of the information for our items – including the material, size, UPC numbers and more.

  • Trash Talk and Questionables

    Easily shop our 2 quirky and fun collections – now with their own microsites.

  • Your Account: Username

    Once you reset your password, your new username will become the email associated with your account. This will make it easier to remember your log-in credentials and recall to which email our confirmation emails are sending.

  • Saved Items

    Build a list and share with others to collaborate on buying items - it creates a way to easily build an order with multiple members on your team via email.

  • Quick Order

    Easier than ever to quickly shop items you are familiar with and see item details. Also it is now available to upload a .CSV file of your order for simplifies ordering that is quick and auto-populating.

  • View Your Invoices

    View your invoices placed through all ordering channels (web, phone, fax, email) all in one place so that you can view history and reorder from your previous invoices (current pricing of items will apply)

  • Payment Methods

    You are now able to store multiple credit cards – making it easier for you at checkout.

  • Track your package

    Don't forget that you can track packages

  • Check your SPAM folder

    We have enhanced communications regarding your orders - but to ensure delivery, add custserv@primitivesbykathy.com and mailing@primitivesbykathy.com to your address book or mark as "important sender" if you use a gmail platform.