Wholesale Ordering & Shipping Info

Ordering Information

  • All wholesale customers are required to submit a tax ID number prior to receiving our catalog or ordering product. Customers must be prepared to provide a copy of a valid state tax ID upon request.

  • Minimum wholesale web order requirement is $50

  • Each item purchased must be in multiples of the minimum item requirement. If the minimum for an item is not ordered, it will automatically be adjusted to the next highest multiple.

  • To help manage your order, we provide a stock status for each item. An item with an ETA is currently on back order and will arrive at PBK approximately on the date listed.
  • All prices listed are in U.S. dollars and are subject to change without notice

  • All orders placed after July 25th will incur a 7.5% surcharge at time of invoicing. All orders placed prior to July 26th will not be impacted with any surcharges. Please click here for more information.

Shipping Information

  • On average orders are shipped within 7 – 10 business days.

  • Orders will ship when there are $50 in available items.
  • A specific ship date can be selected at time order is placed.

  • Items are shipped UPS Ground from Lancaster, Pa. unless specified otherwise by the customer.

  • Shipping costs are the responsibility of the customer and are determined by the weight, dimension, and destination of the package (not to exceed 15% of the total orders when placed online).

  • We ship wholesale to U.S. only. Alaska and Hawaii will be charged at international rates.

  • Back-orders with estimated ship dates will be shipped within 2 – 6 weeks, however shipping costs for back orders are the responsibility of the customer.

  • Seasonal and newly introduced items may not be available immediately.

  • Multiple ship dates may be arranged upon request at the time the order is placed.

  • Primitives by Kathy recommends shipping via UPS, however for those near Lancaster Pa, we do offer pick up from our showroom. If you select Wholesale Store Pickup as your shipping method, we will contact you within 5-7 business days to pick up your package of in stock items.

Cancellations, Damages, and/or Returns

  • Orders may be cancelled by calling our customer service department or by sending a notification via email. Cancelled orders may be subject to a 20% restocking fee.

  • If your backorder falls below $50 it may be cancelled without notification.

  • Any shipping errors or damage claims must be reported by calling our customer service department no more than 10 business days from the date the product is received. Please retain all packaging material until the damage claim is resolved.

  • Return requests must be authorized by calling our customer service department for an RA number prior to returning any product. Returned orders may be subject to a 20% restocking fee.

Payment Information

  • Credit Card

    • We accept Visa, Mastercard, American Express or Discover.

    • Your credit card will be charged only when the items are shipped.

  • Terms

    • A review from our accounting department is needed for approval of terms. Please note that this review period may delay shipping of the order 1 – 2 days.

    • Returned Checks - $35 will be added to your account for any returned or stop payment checks.

    • Late Payments - Late charges of 1.5% per month (18% APR) will be added to all past due invoices.

    • Collection Fees - If a customer account is forwarded to a collection agency, all additional legal or collection fees incurred will be the responsibility of the customer.

  • All prices listed are in U.S. dollars and are subject to change without notice.

 


 

Customer Service

Customer Service Hours:
Monday - Friday
8:00am - 4:30pm EST

Phone:
1 (866) 295-2849

Email:
custserv@primitivesbykathy.com

Address:
1817 William Penn Way
Lancaster, PA 17601

Holiday Hours

We will be closed on the following holidays:

New Year's Day + (observed): Saturday, January 1 and Monday January 3, 2022
Memorial Day: Monday, May 30, 2022
Independence Day (observed): Monday, July 4, 2022
Labor Day: Monday, September 6, 2021
Thanksgiving: Thursday, November 25, 2021
Day after Thanksgiving: Friday, November 26, 2021
Christmas Day (observed): Friday, December 24, 2021

Wholesale Warehouse Location

135 Independence Court
Lancaster, PA, 17601

Wholesale Warehouse Hours

Monday/Tuesday/Thursday/Friday:
8:00am – 4:30pm EST
(Closed Friday, February 19, 2021 for New Inventory Reset)

Wednesday:
8:00am – 7:00pm EST
(Closing at 4:30pm on Wednesay, November 24, 2021)

First Saturday of Every Month:
9:00am – 1:00pm EST
(Closed Saturday, January 1, 2022)

If you have any questions about our Wholesale Warehouse, call (717)-945-7890 and an associate will be happy to assist you!