Terms and Conditions

Primitives by Kathy recognizes that respecting user privacy over the internet is of utmost importance. Below is information regarding the privacy and data collection practices of Primitives by Kathy.

  • 1. Use of the Site

    You agree to use this Site only for lawful purposes and in accordance with these Terms.

    You may not:

    • Use the Site in any way that violates applicable laws or regulations
    • Attempt to gain unauthorized access to our systems
    • Interfere with the Site’s operation or security
    • Copy, reproduce, or exploit Site content without written permission

    We reserve the right to terminate or restrict access to the Site for any user who violates these Terms.

    2. Product Information & Availability

    We make every effort to display product descriptions, pricing, and availability accurately. However, errors may occur.

    We reserve the right to:

    • Correct inaccuracies or omissions
    • Change product pricing at any time without notice
    • Limit quantities purchased
    • Discontinue products without notice

    Product colors may vary slightly depending on monitor or device settings.

    3. Orders & Payment

    By placing an order, you represent that:

    • You are authorized to use the payment method provided
    • All information submitted is accurate and complete

    We reserve the right to refuse or cancel any order for reasons including:

    • Suspected fraud
    • Pricing errors
    • Product availability issues
    • Unauthorized resale activity

    Payment must be received before orders are processed and shipped.

    4. Shipping & Delivery

    Shipping times are estimates and are not guaranteed.

    We are not responsible for delays caused by:

    • Carriers
    • Weather
    • Supply chain disruptions
    • Incorrect shipping information provided by the customer

    Risk of loss transfers to you upon delivery to the shipping carrier.

    5. Returns & Refunds

    Please review our Return Policy for information regarding returns, exchanges, and refunds.

    We reserve the right to deny returns that do not comply with our policy.

    6. Intellectual Property

    All content on this Site — including images, product designs, logos, graphics, text, and trademarks — is the property of Primitives By Kathy or its licensors and is protected by intellectual property laws.

    You may not use, reproduce, or distribute our content without prior written consent.

    7. User Content

    If you submit reviews, photos, comments, or other content to us:

    • You grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish that content
    • You represent that you own or have permission to share such content
    • You agree your content will not violate any law or third-party rights

    We reserve the right to remove content at our discretion.

    8. Promotions & Discounts

    Promotions, discount codes, and special offers:

    • May be modified or canceled at any time
    • Cannot be combined unless explicitly stated
    • May exclude certain products or collections

    Void where prohibited.

    9. Disclaimer of Warranties

    THIS SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

    TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

    • MERCHANTABILITY
    • FITNESS FOR A PARTICULAR PURPOSE
    • NON-INFRINGEMENT

    We do not guarantee uninterrupted or error-free operation of the Site.

    10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMITIVES BY KATHY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

    • USE OF THE SITE
    • PURCHASE OR USE OF PRODUCTS
    • INABILITY TO ACCESS THE SITE

    OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

    11. Indemnification

    You agree to indemnify and hold harmless Primitives By Kathy and its employees, affiliates, and partners from claims, damages, or expenses arising from:

    • Your violation of these Terms
    • Your misuse of the Site
    • Your violation of any third-party rights

    12. Third-Party Links

    Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

    Use them at your own risk.

    13. Governing Law

    These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

    Any disputes shall be resolved exclusively in the state or federal courts located in Pennsylvania.

    14. Changes to These Terms

    We may update these Terms at any time. Changes become effective immediately upon posting to the Site.

    Your continued use of the Site constitutes acceptance of the revised Terms.

    15. Contact Us

    If you have questions about these Terms & Conditions, please contact us at:

    Primitives By Kathy
    1817 William Penn Way, Lancaster, PA 17601
    custserv@primitivesbykathy.com
    866-295-2849